In a previous activity titled – WHAT MAKES DISCUSSING DIFFICULT BEHAVIOUR CHALLENGING, we explored some of the reasons why first-line managers may find discussing difficult behaviour challenging. In this activity we will explore a scenario of actual difficult behaviour and the participants will be expected to identify what the actual difficult behaviour are from the scenario. This will set a foundation for a later activity on how the manager will have a conversation with the team member to correct the behaviour.  


  • Direct them to the section in their workbooks titled – JANET’S BEHAVIOUR.
  • Give them 2-minutes to read the information in the section but tell them not to answer the questions that follow the scenario.



Please read the scenario below. Later in small groups you will answer the questions that follow.

Janet came into the meeting late, dropped her notebook on the table with a bang before slumping into the chair. She didn’t bother to apologise even though she was 5-minutes late. Alan had called them together to talk about a directive they had been given by the CEO. After passing on the CEO’s message which would require them to take on some extra responsibilities as a team, Alan saw Janet visibly role her eyes. He was sure other other team members saw her too. When he asked for the team’s opinion about what he had just told them, Janet was the first to respond, ‘well, I don’t see how what the CEO identified is our problem. If other teams did their jobs properly we would not need to take on unnecessary tasks.’ 

From the scenario discuss and answer the following questions as a group.

  1. Highlight what the difficult behaviour are.
  2. What is the potential impact of the difficult behaviour on the team?
  3. How do you think Alan should respond?


  • After 2-minutes split them up into breakout groups and tell each group to answer the questions following the scenario.
  • Give them 5-minutes to answer the questions.
  • After 5-minutes, stop them and allow each group to select a spokesperson to verbally feedback their answers.
  • Give each group 2-minutes to feedback. 
  • After listening, appreciate them for doing the activity and then tell them that:
    • You’ve identified what the problem behaviours are.
    • You’ve also identified what the potential impact on the team are.
    • You’ve also discussed how Alan should respond. Let’s explore that a bit more.
  • Display the next slide titled – ALAN’S THOUGHTS.
  • Tell them that the information on the slide is how Alan has decided to respond to Janet’s behaviour.
  • Give them 10-seconds to read the information.


  • After they finish reading Alan’s thoughts, ask them that, Yes, what should Alan do. Can you help him?

Answering the question will be contained in the full course which will be published soon. But look out for the next post to recieve downloadable copies of the facilitation notes, workbook page and presentations for this activity and the previous one titled – WHAT MAKES DISCUSSING DIFFICULT BEHAVIOUR CHALLENGING.

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