Virtual Training Activity – Practising One-To-Ones



In this session, participants will observe a demonstration of a one-to-one meeting practice session and give feedback about it.


  • 60-minutes


  • During this session, participants will observe and give feedback about one-to-one meeting practice sessions to help them develop effective one-to-one meeting skills.


  • Yes


  • None


  • Participants should know what one-to-one meetings are and their purpose.
  • They should be able to identify behaviours that lead to effective one-to-one meetings.


  • Introduce the activity by sharing the learning objective with them. Display the slide titled – LEARNING OBJECTIVE.


  • After displaying the slide, tell them that:
    • Having the knowledge about how to have effective one-to-one meetings is not enough.
    • We need to be able to put that knowledge into practice.
    • In this session we will have some practice sessions which you will observe and give feedback on to help you learn what to do and what not to do during a one-to-one meeting.
  • Next display the slide titled – JIM AND GEMMA.


  • Let them know that during the practice session, you, the facilitator will act as the Jim, the manager.
  • Two willing participants will act as Gemma, the team member.
  • The rest of the group will observe and give feedback after the practice sessions.
  • Refer them to the session in their workbooks titled – JIM AND GEMMA. Give them 3-minutes to read the information there.


  • After they’ve read the information, use the ‘breakout rooms’ feature to split them into two small groups to prepare for the practice session. Give them 10-minutes to prepare (the information they will read to prepare is below).


  • Make sure that you (facilitator acting as manager) are also prepared to act as Jim by reading the information in the section of the workbook titled – PRACTICE SCENARIO – JIM, THE MANAGER.


  • For this first practice session, the aim is for you to do a really short but poor one-to-one meeting. Do this by:
    • Starting the one-to-one meeting without doing a wellbeing check-in or asking for Gemma’s agenda items.
    • Don’t ask how she is doing.
    • Just give her updates by telling Gemma, that there is a big project coming the team’s way.
    • Also, tell her that you hope she has registered for the qualification you talked about previously and that she did the night shift handover properly.
    • Don’t ask her any questions. After the updates end the meeting.
  • After the practice session put them back into two groups to prepare their feedback for 6-minutes.
  • When the 6-minutes is up, bring them back to the main room and ask for each group’s feedback and listen to them.
  • The only thing that went well is that the one-to-one meeting happened and the updates Jim gave.
  • There are a number of things that should be done differently. Jim could have:
    • Made the agenda setting more collaborative by asking for what Gemma wants to talk about then tell her what he wants to discuss also.
    • Asked how Gemma is doing and checked if she has any concerns (wellbeing check in).
    • Gone through Gemma’s agenda items first before discussing his.
    • Asked her about any upcoming priorities she has and what, if any, support she needs.
    • Given her necessary feedback, particularly appreciative feedback to help her see where she is doing well.
    • Asked her if she has anything else to discuss.
    • Identified any actions that they both need to complete and documented them.
  • If they identified any of the above in their feedback, you don’t need to repeat them. Only mention any that they missed out.
  • Next get ready to do the second practice session. This time the volunteer from the other group will act as Gemma.
  • The aim of this practice session is to demonstrate a much better one-to-one meeting.
  • Use the steps outlined in the part of their workbook titled – PRACTICE SCENARIO – JIM, THE MANAGER for this practice session.


  • As you did previously, have the one-to-one meeting with Gemma while the other participants observe and take notes.
  • Then put them back into the two small groups they were in before for 6-minutes to discuss their observations and prepare their feedback that will be delivered through a nominated spokesperson.
  • When the time is up, stop them and bring everyone back to the main room.
  • Then listen to the feedback from each group. They should have observed you do the following:
    • Ask about Gemma’s wellbeing, concerns, and anything she needs help with.
    • Ask for her agenda items.
    • Tell her your own agenda items.
    • Go through all the agenda items starting with hers.
    • Discuss upcoming priorities.
    • Give her updates.
    • Give her feedback.
    • Express gratitude.
    • Ask if she has anything else to discuss.
    • Identify and document actions.
  • Only mention any of the above if they didn’t talk about it as part of their feedback.
  • After their feedback, thank them for taking part in the practice session and let them know that you have one more activity for them which is an individual reflection activity.
  • Direct them to the section in their workbooks titled – REFLECTION FROM PRACTICE.


  • Tell them to spend 6-minutes on the activity and afterward you will ask them to share a summary of their reflections.
  • After 6-minutes, stop them and get everyone’s attention.
  • Ask each participant to share a summary of the reflection they just did and listen to them without commenting.
  • Thank them for sharing their reflections and then move on to review the session.
  • Review the session by telling them that:
    • This session focused on practising how to have one-to-one sessions.
    • There were two practice sessions which you observed and gave feedback on and hopefully you got some lessons that can be applied in your own one-to-ones.
  • After that, end the session.

This is the end of the session.

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