What is the manager’s role? There are many ways to describe what a manager does or what management is? In this session, participants will explore one view of management that describes the role of a manager in three words.
By the end of this session, participants will be able to:
- Describe what the role of a manager is.
- Read through all the documents you need to deliver the course (facilitation guide, workbook and presentation)
- Make sure the participants get a digital copy workbook before the session starts.
INTRODUCE THE SESSION
- Once the participants have settled down, start by introducing the session.
- Display the Slide titled – LEARNING OBJECTIVE.
- Tell them that:
- In this session, we want to discuss what the role of a manager is.
- There are different perceptions of what the role of a manager is and what we discuss here is just one perception but one that is helpful.
- The aim here is for you to gain an understanding of what your role as a manager may look like.
- I will start off by introducing you to the perceptions of a new manager called Larry before he became a manager and after he became a manager,
- Display the slide titled – LARRY’S PERCEPTIONS
- Click on the slide to display some information and tell them that:
- Before Larry became a manager this (information displayed on the slide) was what he thought the role of a manager was.
- Allow them to read the information for about 30-seconds.
- Then click on the slide again and say that:
- Three years after becoming a manager, here are his thoughts about what the role of a manager is.
- Ask whether they agree with any of Larry’s descriptions and whatever their answer is find out what made them answer that way.
- After that, tell them that you are interested in their own perceptions about what the role of a manager is.
- Tell them to type what they believe to be the role of a manager in the chat window.
- Allow them to do the activity for up to 3-minutes.
- As they write their answers in the chat window, read through them silently.
- When the time is up, stop them and get their attention.
- Read out their answers so they can hear and acknowledge each person who contributed an answer by name.
- After that thank them for doing the activity and tell them that:
- Since the last time we met Larry, his perception of what the manager’s job is has changed.
- He now believes that he has a better understanding of what management is.
- From that understanding of management, Larry has also identified three core roles of a manager.
- Here is how Larry now thinks about management. Display the slide titled – A THOUGHT ABOUT MANAGEMENT. Let them read the information on the slide for about 30-seconds.
- After they finish reading the information ask what they think about the statements.
- Listen to them for up to 2-minutes without making any comments about what they said.
- Then display another slide titled – YOUR THREE PRIORITIES.
- When the slide displays it will be blank with just a title.
- Click on the slide to display some information. Tell them that:
- The first priority is that of ‘Purpose’.
- Purpose is the outcome your team is trying to achieve also known as the ‘why’ of your team.
- Purpose is what your team needs to achieve to justify why it exists.
- If this purpose is missing or unclear, then you may experience conflicts or mismatched expectations.
- Therefore, the first big part of your job as a manager is to ensure your team knows what success looks like and they care about achieving it.
- Display the slide titled – COMMUNICATING PURPOSE.
- Allow them to read the information on the slide for about 10-seconds.
- Then let them that, as managers they must know what the purpose of the team is, show they are interested in it and talk about it often.
- Next, to explore the other two priorities of ‘People’ and ‘Process’ you will get them to do a group discussion.
- Display the slide titled – LET’S TALK ABOUT PEOPLE AND PROGRESS.
- Use the ‘Breakout rooms’ feature to split them into two small groups and assign the task shown on the screen appropriately.
- Give them 7-minutes for the activity.
- After 7-minutes, stop them and bring everyone back to the main room.
- Then allow each group to present their answers and listen to them.
- After they finish, thank them for doing the activity and ask if any of the groups want to add to the information that the other group presented.
- If they do want to any extra information, allow them to do so and thank them again for doing that.
- After that, direct everyone to the part of their workbooks titled – WHAT IS THE MANAGER’S ROLE?
- Give them 5-minutes to read the information on page 7.
- After 5-minutes, stop them and get everyone’s attention.
- Ask for their thoughts about what they just read and listen to them.
- After that, thank them and move on to review and close the session.
- But before that ask if they have any final questions or comments.
- Listen to any they have and respond appropriately only if necessary.
- Next, review the session by telling them that:
- During this session we explored what the role of a manager is?
- We looked at some thoughts about management.
- Explored your views of the manager’s role.
- Then we summarised the manager’s role in three words which are – Purpose, People and Process.
- After that, end the session.
This is the end of the session.