SETTING EXPECTATIONS – HOW TO SET CLEAR EMPLOYEE EXPECTATIONS – PART 1
This resource is a continuation of a virtual training resource on ‘Setting Expectations’. In the previous part of the resource we dealt with, ‘What are employee expectations?’ You can access that resource here. In this part of the resource we will explore – How to set clear employee expectations.
HOW TO SET CLEAR EXPECTATIONS
In this part of the session, you will explore with the participants the actions they can take to set clear employee expectations.
Display the slide titled – LEROY’S FIRST TIME TASK.
SLIDE – LEROY’S FIRST TIME TASK
After displaying the slide, tell them that:
- Leroy is a new manager with three team members.
- He has never set expectations before, and he needs to set them for a new member of staff.
- Leroy is speaking to an experienced manager for support.
- Let’s read more about the situation.
Direct them to the part of their workbooks titled – LEROY’S FIRST TIME TASK.
The information there describes a group activity they will be doing. Allow them to read the information there individually.
WORKBOOK CONTENT – LEROY’S FIRST-TIME TASK
Use the ‘breakout rooms’ feature to split them into small groups of between three to four people per group and give them 6-minutes to do the activity.
After 6-minutes, stop them and bring everyone back to the main room. Allow each group to feedback their answers and listen to them intently.
When they finish presenting their feedback, thank them for doing the activity and tell them that:
- Let me tell you what specifically Ola told Leroy.
- She gave him six action points to follow in order to set clear expectations for his new team member.
- Let me show you what they are.
Display the slide titled – SIX TIPS FOR SETTING CLEAR EXPECTATIONS.
SLIDE – SIX TIPS FOR SETTING CLEAR EXPECTATIONS
After displaying the slide, the six tips will display automatically without you needing to click or do anything.
Allow them to read the information on the slide for about 2-minutes.
Then tell them that:
- We are going to explore these six tips a bit more and this time from your own perspective.
- In your workbooks is a section titled – APPLYING THE SIX TIPS TO YOURSELF.
WORKBOOK CONTENT – APPLYING THE SIX TIPS TO YOURSELF
Tell them to go to that section in their workbooks and let them read it for about 3 to 5-minutes.
After that give each of them 10-minutes to do the individual activity in their workbooks.
When the time is up, stop them. Ask how they found the activity generally and listen to them.
Then tell each person to tell you their answers to one of the responses to the six tips and again listen to them without commenting or asking any questions.
When they finish speaking thank, them for doing it.
Then let them know that the last thing they are going to do is help Leroy who wants to set expectations for his new team member.
They will also help Leroy create a timetable for having 1:1 meetings for reviewing expectations and discussing other important things.
In the next part of the session (in the next post), the participants will continue to explore how to set clear expectations