Tag Archives: firstline manager

This week’s focus is Coaching Conversations


The focus for this week is Coaching Conversations. Being able to have good coaching conversations is a crucial skill for managers because it can help them guide team members to set their own goals, identify their own challenges and come up with their own solutions. Consequently, this can boost a team member’s motivation, improve their confidence and lead to better employee engagement in the team.

So, we will explore coaching conversations as follows.

  • Tuesday’s post will be a bite-sized virtual training activity that can be used to run a short coaching conversation-related training session for first-line managers. It is titled – GROW for Coaching Conversations.
  • Wednesday’s post will be an introduction to a great book on coaching conversations titled – Developing Coaching Skills by Dietmar Sternad. I will also share a 1-page summary of one lesson from the book.
  • Thursday’s post will be a curated video from YouTube on the GROW coaching framework. This framework can provide managers with a structure to have good coaching conversations. I will actually share three videos about the GROW framework.
  • Friday’s post will have a tip on virtual training. I attended a brilliant training course on becoming a better virtual facilitator last week and I will share one of the things I learnt.

I really hope you find this week’s posts valuable. Thank you and have a great day.



Aim: To present the learning objectives that will be achieved by the end of the session.

Duration: 5-minutes


  • Display the slide titled – LEARNING OBJECTIVES.


  • Then tell the delegates that:
    • Here are the two learning objectives we aim to achieve by the end of the session,
    • (click the slide to display the first one) Firstly by the end of the session you will be able to describe the benefits of showing gratitude for managers.
    • (Click the slide to display the second one) You will also be able to take actions to increase gratitude in your teams.
  • After that ask them for any comments or questions.
  • Listen to them and respond to any comments and/or questions they have appropriately.
  • After that tell them that:
    • you are going to start off answering two important questions about wellbeing.
  • Display the slide titled – WHAT IS GRATITUDE?

The next post will focus on – WHAT IS GRATITUDE?